Question 1

What Is Your Cancellation Policy?

Accepted Answer

Within One Hour of Purchase
We allow changes to your booking within one hour of placing your order. This includes either a full refund or a change to your session date/time (subject to availability). Please email info@puppy-yoga.co.uk to request a change or refund.

72 Hours Prior to Your Booking
If you’re unable to attend your scheduled session, we can issue a gift voucher equivalent to the value of your original booking, valid for 3 months. Please email info@puppy-yoga.co.uk with your original booking details to cancel and redeem your voucher. Please note we’re only able to issue a voucher once per cancellation. Once a voucher has expired, we are unfortunately unable to reissue or extend it any further.

Less Than 72 Hours’ Notice
If you're unable to attend due to an emergency, illness, or Covid-19 symptoms, you may transfer your ticket to a friend or family member. They will need to mention your name on the day.

Day of Your Booking
In cases of travel disruption or emergencies where you’re unable to attend, you can be added to our cancellation list (valid for 6 months), giving you another chance to enjoy a session with our pups. Email info@puppy-yoga.co.uk to be added to the list.

If you are running late. Please contact 07944465883 as emails will not be seen until the next working day. If you have an emergency or a sudden illness preventing you from attending. Please text the number provided and also email info@puppy-yoga.co.uk to inform us just in case we miss the text.

*Please be aware that changes may occur based on the well-being of the puppies. If the breed changes last minute your session will still go ahead as normal. Refunds will be provided if the puppies become unwell and we are not able to find a new litter to join us*

Please note the above includes Private and Corporate bookings, tickets are non-refundable.

Our bookings department is open between 09:00 - 17:30 Mon-Fri only. Any emails sent on Sat/Sun will receive a response the next working day.

Question 2

What Happens If We Cancel A Class?

Accepted Answer

If Puppy Yoga London needs to cancel a class for any reason beyond our control e.g. weather or for the puppies wellbeing we will notify all registered participants as soon as possible via email or phone. We will offer the option to issue you a voucher, to book another session which will be valid for 12 months  or receive a full refund for the cancelled class.

In the event that the class fails to meet the minimum enrolment requirement, Puppy Yoga London reserves the right to cancel the class. 
The Participant understands that for the scheduled class to proceed, a minimum enrolment of at least nine (9) participants is required.

If the class is canceled due to insufficient attendees, the Participant will be offered the choice of a full refund or a voucher to use within 12 months.

Question 3

What Happens If I Miss My Booking Slot?

Accepted Answer

At Puppy Yoga London, we understand that unexpected situations can arise. If you miss your booking, please notify us within 72 hours. If you contact us within this timeframe, we can add you to our cancellation list, giving you the opportunity to rebook and attend a future session within 6 months. (Please note you can only reschedule once)

Unfortunately, if more than 72 hours have passed, we’re unable to offer this option. This policy helps us manage our limited availability fairly and allows other participants the chance to attend.

Please note that once you have been added to the cancellation list, you must contact us on Fridays within your eligibility period to check availability and rebook. If you do not successfully rebook before the expiry date stated in your email, your opportunity will be forfeited.

All tickets are non-refundable.

Question 4

What happens If I Turn Up At The Wrong Venue/ Time?

Accepted Answer

We know mix-ups can happen! If you arrive at the wrong venue, please call the number in your confirmation email and we’ll do our best to guide you to the correct location.

However, please note that admission is not guaranteed if you arrive at the wrong venue or outside your scheduled time. Entry is at the discretion of the event manager, and if you are more than 15 minutes late, you may not be allowed to join the session.

As outlined in our terms and conditions, tickets are non-refundable and non-transferable in these situations. To avoid disappointment, we strongly recommend double-checking your booking confirmation for the correct venue and time before setting off.

Question 5

What Should I Do If I Get Bitten By One of the Puppies During a Session At Puppy Yoga London?

Accepted Answer

If you happen to get bitten/ scratched by one of the puppies during a session at Puppy Yoga London, please notify one of our staff members immediately. The team will bring over the designated First Aider to provide initial first aid.

We take the safety and well-being of our participants very seriously, and we will provide the necessary first aid and further medical assistance if required.

Our team of certified yoga instructors and experienced animal handlers are trained to manage any unexpected incidents during the session. In addition, all our puppies undergo regular health check-ups and behaviour assessments to ensure a safe and enjoyable experience for everyone. We strive to maintain a nurturing and secure environment, where both humans and animals can interact harmoniously.

By attending our sessions you understand that there are risks inherent to participating in the session, including but not limited to  injury and physical harm to yourself or others. You will not hold Puppy Yoga London Ltd. or any of its staff liable for any damages that occur from the session

Question 6

What Happens If I Do Not Pay An Invoice?

Accepted Answer

At Puppy Yoga London, we understand that life can get busy and sometimes things slip through the cracks. However, in order to maintain the sustainability of our business, it is important that invoices are paid in a timely manner. Please note that failure to pay an invoice will result in your booking being automatically cancelled. If you are unable to pay an invoice for your class, we kindly ask that you reach out to our bookings team as soon as possible to discuss your situation.

We value open communication and transparency, so we encourage participants to reach out to us if they anticipate any issues with payment. Ultimately, our priority is to maintain a positive and collaborative relationship with our customers while ensuring the sustainability of our business.

Thank you for your understanding and cooperation.

Question 7

How Many Times Can I Cancel and Rebook?

Accepted Answer

We understand that plans can change, and we’re happy to offer flexibility where possible. You are allowed to cancel and rebook your session once.

Any additional changes after this will be at the discretion of the event manager, and approval is not guaranteed. Continuous cancellations or repeated attempts to reschedule within 24 hours of your booking may result in us automatically cancelling your booking and blocking future bookings to ensure fairness for all customers.

We always recommend double-checking your availability before booking to avoid any disruptions. If you need assistance, feel free to email our team Monday - Friday.

Question 8

What Happens If I Am Late For A Class?

Accepted Answer

We allow a 15-minute window if attendees are running late for their class. After this time it will be at the discretion of the event manager and security to decide when the venue is safe for latecomers to attend the session. If you are running late, please contact your event manager on 07944465883. We will never turn a group away, however, the events team will need to make sure that is it safe to enter the studio before anyone is allowed in.

Please note that our classes have stringent rules regarding the health and safety of the puppies attending our class. Only once everyone is seated and the health and safety briefing has been completed, only then will the puppies be allowed to start socialising with the attendees.

Question 9

Gift Cards - T&C's

Accepted Answer

Gift Cards are valid for 12 months from purchase.

No physical gift cards will be sent via post.

You can send your Gift Card instantly, or if you schedule your gift card to a recipient please note they will receive their gift card at the time of the order placed. E.g if you place order at 3pm it will be sent to the recipient at 3pm. If you require your gift card to be sent earlier please email info@puppy-yoga.co.uk.

Gift cards are able to be extended by 4 weeks if you require additional time to book your session. You must notify us 2 weeks prior to the expiry date or this will not be valid.

If you have entered your gift card recipient's email address wrong, please email info@puppy-yoga.co.uk and we can have this changed.

Question 10

Can I Request An Extension After My Gift Card Has Expired?

Accepted Answer

If you contact us after your gift card has expired, the free extension period will no longer apply.

Customers who contact us after the expiry date has passed may be required to purchase a new ticket directly through our website.

However, depending on the circumstances and how long ago the voucher expired, we may be able to offer a short extension as a gesture of goodwill. This is considered on a case-by-case basis and is NOT guaranteed.

For example, if your voucher expired around 1 month ago, we may be able to offer a maximum 1-week extension as a goodwill gesture. This would be the maximum extension we could provide given the length of time the voucher has been expired.

The maximum period we can consider an extension for is 3 months after the original expiry date. Once a gift card has been expired for more than 3 months, unfortunately, we are unable to extend it and you will need to purchase a new ticket directly through our website.

Terms and Conditions

What is our cancellation policy and other Terms and Conditions.

What Is Your Cancellation Policy?

What Happens If We Cancel A Class?

What Happens If I Miss My Booking Slot?

What happens If I Turn Up At The Wrong Venue/ Time?

What Should I Do If I Get Bitten By One of the Puppies During a Session At Puppy Yoga London?

What Happens If I Do Not Pay An Invoice?

How Many Times Can I Cancel and Rebook?

What Happens If I Am Late For A Class?

Gift Cards - T&C's

Can I Request An Extension After My Gift Card Has Expired?

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Contact Us
Address: 42 Hoxton Square, London N1 6PB

Email: info@puppy-yoga.co.uk
Number: 07944465883 (On The Day Event Emergencies ONLY) Any other enquiries please email!

General Enquiries:
Monday -Friday (11am - 6pm)

Event Attendee's:
Saturday - Sunday
(9am -4pm)

Review Us on Google ▸

Puppy Yoga London ™
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WEBSITE BY WONDERFXL

Terms and Conditions

What is our cancellation policy and other Terms and Conditions.

What Is Your Cancellation Policy?

What Happens If We Cancel A Class?

What Happens If I Miss My Booking Slot?

What happens If I Turn Up At The Wrong Venue/ Time?

What Should I Do If I Get Bitten By One of the Puppies During a Session At Puppy Yoga London?

What Happens If I Do Not Pay An Invoice?

How Many Times Can I Cancel and Rebook?

What Happens If I Am Late For A Class?

Gift Cards - T&C's

Can I Request An Extension After My Gift Card Has Expired?

Pup-Dates 🐾

Subscribe for updates on new breeds, events and locations

Links Book Tickets Corporate Events Private Bookings Gift Cards Contact Us Home

My Account Checkout My Account My Orders My Bookings

Policies Terms and Conditions Frequently Asked Questions Cookie Policy

Contact Us Address: 42 Hoxton Square, London N1 6PB Email: info@puppy-yoga.co.uk Number: 07944465883 (On The Day Event Emergencies ONLY) Any other enquiries please email! General Enquiries: Monday -Friday (11am - 6pm) Event Attendee's: Saturday - Sunday (9am -4pm) Review Us on Google ▸

Puppy Yoga London ™ Sitemap WEBSITE BY WONDERFXL

Links
Book Tickets
Corporate Events
Private Bookings
Gift Cards
Contact Us
Home

My Account
Checkout
My Account
My Orders
My Bookings

Policies
Terms and Conditions
Frequently Asked Questions
Cookie Policy

Contact Us
Address: 42 Hoxton Square, London N1 6PB

Email: info@puppy-yoga.co.uk
Number: 07944465883 (On The Day Event Emergencies ONLY) Any other enquiries please email!

General Enquiries:
Monday -Friday (11am - 6pm)

Event Attendee's:
Saturday - Sunday
(9am -4pm)

Review Us on Google ▸

Puppy Yoga London ™
Sitemap

WEBSITE BY WONDERFXL