Terms and Conditions

Within One Hour of Purchase

We allow changes to your booking within one hour of placing your order. This includes either a full refund or a change to your session date/time (subject to availability). Please email info@puppy-yoga.co.uk to request a change or refund.

72 Hours Prior to Your Booking If you’re unable to attend your scheduled session, we can issue a gift voucher equivalent to the value of your original booking, valid for 3 months. Please email info@puppy-yoga.co.uk with your original booking details to cancel and redeem your voucher. Please note we’re only able to issue a voucher once per cancellation. Once a voucher has expired, we are unfortunately unable to reissue or extend it any further.

Less Than 72 Hours’ Notice If you're unable to attend due to an emergency, illness, or Covid-19 symptoms, you may transfer your ticket to a friend or family member. They will need to mention your name on the day.

Day of Your Booking In cases of travel disruption or emergencies where you’re unable to attend, you can be added to our cancellation list (valid for 6 months), giving you another chance to enjoy a session with our pups. Email info@puppy-yoga.co.uk to be added to the list.

If you are running late. Please contact 07944465883 as emails will not be seen until the next working day. If you have an emergency or a sudden illness preventing you from attending. Please text the number provided and also email info@puppy-yoga.co.uk to inform us just in case we miss the text.

*Please be aware that changes may occur based on the well-being of the puppies. If the breed changes last minute your session will still go ahead as normal. Refunds will be provided if the puppies become unwell and we are not able to find a new litter to join us*

Our bookings department is open between 09:00 - 17:30 Mon-Fri only. Any emails sent on Sat/Sun will receive a response the next working day.

If Puppy Yoga London needs to cancel a class for any reason beyond our control e.g. weather or for the puppies wellbeing we will notify all registered participants as soon as possible via email or phone. We will offer the option to issue you a voucher, to book another session which will be valid for 12 months or receive a full refund for the cancelled class.

In the event that the class fails to meet the minimum enrolment requirement, Puppy Yoga London reserves the right to cancel the class.

The Participant understands that for the scheduled class to proceed, a minimum enrolment of at least nine (9) participants is required.

If the class is canceled due to insufficient attendees, the Participant will be offered the choice of a full refund or a voucher to use within 12 months.

At Puppy Yoga London, we understand that sometimes unexpected things happen. If you miss your booking, please notify us within 72 hours. If you get in touch during this timeframe, we can add you to our cancellation list, giving you another opportunity to attend a future session and give you details on how to rebook.

Unfortunately, if more than 72 hours have passed, we’re unable to offer this option. This policy allows us to manage our limited spaces fairly and ensure others have the chance to enjoy our puppy yoga classes.

We know mix-ups can happen! If you arrive at the wrong venue, please call the number in your confirmation email and we’ll do our best to guide you to the correct location.

However, please note that admission is not guaranteed if you arrive at the wrong venue or outside your scheduled time. Entry is at the discretion of the event manager, and if you are more than 15 minutes late, you may not be allowed to join the session.

As outlined in our terms and conditions, tickets are non-refundable and non-transferable in these situations. To avoid disappointment, we strongly recommend double-checking your booking confirmation for the correct venue and time before setting off.

If you happen to get bitten/ scratched by one of the puppies during a session at Puppy Yoga London, please notify one of our staff members immediately. The team will bring over the designated First Aider to provide initial first aid.

We take the safety and well-being of our participants very seriously, and we will provide the necessary first aid and further medical assistance if required.

Our team of certified yoga instructors and experienced animal handlers are trained to manage any unexpected incidents during the session. In addition, all our puppies undergo regular health check-ups and behaviour assessments to ensure a safe and enjoyable experience for everyone. We strive to maintain a nurturing and secure environment, where both humans and animals can interact harmoniously.

By attending our sessions you understand that there are risks inherent to participating in the session, including but not limited to injury and physical harm to yourself or others. You will not hold Puppy Yoga London Ltd. or any of its staff liable for any damages that occur from the session

At Puppy Yoga London, we understand that life can get busy and sometimes things slip through the cracks. However, in order to maintain the sustainability of our business, it is important that invoices are paid in a timely manner. Please note that failure to pay an invoice will result in your booking being automatically cancelled. If you are unable to pay an invoice for your class, we kindly ask that you reach out to our bookings team as soon as possible to discuss your situation.

We value open communication and transparency, so we encourage participants to reach out to us if they anticipate any issues with payment. Ultimately, our priority is to maintain a positive and collaborative relationship with our customers while ensuring the sustainability of our business.

Thank you for your understanding and cooperation.

We allow a 15-minute window if attendees are running late for their class. After this time it will be at the discretion of the event manager and security to decide when the venue is safe for latecomers to attend the session. If you are running late, please contact your event manager on 07944465883. We will never turn a group away, however, the events team will need to make sure that is it safe to enter the studio before anyone is allowed in.

Please note that our classes have stringent rules regarding the health and safety of the puppies attending our class. Only once everyone is seated and the health and safety briefing has been completed, only then will the puppies be allowed to start socialising with the attendees.

Gift Cards are valid for 12 months from purchase.

No physical gift cards will be sent via post.

You can send your Gift Card instantly, or if you schedule your gift card to a recipient please note they will receive their gift card at the time of the order placed. E.g if you placen order at 3pm it will be sent to the recipient at 3pm. If you require your gift card to be sent earlier please email info@puppy-yoga.co.uk.

Gift cards are able to be extended by 4 weeks if you require additional time to book your session.

If you have entered your gift card recipient's email address wrong, please email info@puppy-yoga.co.uk and we can have this changed.